TERMS & CONDITIONS
MY ACCOUNT
IF YOU USE THE SITE, YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR ACCOUNT AND PASSWORD AND FOR RESTRICTING ACCESS TO YOUR COMPUTER, AND YOU AGREE TO ACCEPT RESPONSIBILITY FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT OR PASSWORD. WE RESERVE THE RIGHT TO REFUSE SERVICE, TERMINATE ACCOUNTS, REMOVE OR EDIT CONTENT, OR CANCEL ORDERS AT OUR SOLE DISCRETION.
PRODUCT
PRICES AND AVAILABILITY OF PRODUCTS ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ERRORS WILL BE CORRECTED WHEN DISCOVERED, AND WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS (INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED). ALTHOUGH WE TAKE STEPS TO ENSURE THE ACCURACY AND COMPLETENESS OF PRODUCT AND THIRD-PARTY SERVICES THAT ARE POSTED ON THE SITE, PLEASE REFER TO THE MANUFACTURER OR ASSOCIATES FOR DETAILS.
REGARDING BUNDLES
BUNDLED ITEMS ARE INCLUDED WHILE SUPPLIES LAST. ITEMS OF SIMILAR OR GREATER VALUE MAY BE SUBSTITUTED.
REBATE COUPONS
REBATE COUPON REDEMPTIONS ARE LIMITED TO TERMS AS DEEMED BY THE REBATE CERTIFICATE ISSUER.
TYPOGRAPHICAL ERRORS
IN THE EVENT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH INCORRECT INFORMATION DUE TO TYPOGRAPHICAL ERROR OR ERROR IN PRICING OR PRODUCT INFORMATION RECEIVED FROM OUR SUPPLIERS, SHANTI IMPORTS SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR PRODUCT LISTED AT THE INCORRECT PRICE. SHANTI IMPORTS SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDERS WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELED, SHANTI IMPORTS SHALL IMMEDIATELY ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE CHARGE.
USAGE BY CHILDREN UNDER 18
WE CANNOT PROHIBIT MINORS FROM VISITING THE SITE. WE MUST RELY ON PARENTS, GUARDIANS AND THOSE RESPONSIBLE FOR SUPERVISING CHILDREN UNDER 18 TO DECIDE WHICH MATERIALS ARE APPROPRIATE FOR SUCH CHILDREN TO VIEW AND/OR PURCHASE.
WE REQUIRE THAT ALL PURCHASES BE MADE EITHER (I) BY INDIVIDUALS 18 YEARS OF AGE OR OLDER, OR (II) GIVE VERIFIABLE PERMISSION FOR SUCH MINORS TO PURCHASE ITEMS ON THE SITE AND FOR THE COLLECTION BY US OF CERTAIN INFORMATION IN ACCORDANCE WITH THE TERMS OF OUR PRIVACY POLICY. EACH TIME YOU PURCHASE A PRODUCT AT ISELLSURPLUS.COM, YOU ARE REPRESENTING TO ISELLSURPLUS.COM THAT YOU ARE EITHER AN INDIVIDUAL 18 YEARS OF AGE OR OLDER, AND FOR THE COLLECTION BY US OF CERTAIN INFORMATION IN ACCORDANCE WITH THE TERMS OF OUR PRIVACY POLICY.
FRAUD PROTECTION
PLEASE NOTE: TO HELP PREVENT CREDIT CARD FRAUD, SHANTI IMPORTS CAN ONLY SHIP ORDERS TO A VERIFIABLE ADDRESS. IF YOU CHOOSE AN ALTERNATE SHIPPING ADDRESS YOU WILL BE REQUIRED TO MAKE THIS ADDRESS VERIFIABLE WITH YOUR CREDIT CARD COMPANY. THIS WILL INVOLVE PLACING A CALL TO YOUR CREDIT CARD COMPANY AT THE CUSTOMER SERVICE NUMBER LISTED ON THE BACK OF YOUR CREDIT CARD TO HAVE AN "ALTERNATE ADDRESS" NOTATED ON YOUR ACCOUNT. THE CREDIT CARD COMPANY MUST ENTER THE NAME AND ADDRESS OF THE PERSON TO WHOM YOU ARE REQUESTING YOUR PACKAGE BE SENT. CREDIT CARD ORDERS USING AN ALTERNATE ADDRESS MUST BE PHONED IN. SHANTI IMPORTS ORDER PROCESSING DEPARTMENT WILL PHONE YOUR CREDIT CARD COMPANY TO CONFIRM YOU HAVE SET UP THE ALTERNATE ADDRESS MEMO. SHANTI IMPORTS ORDER PROCESSING DEPARTMENT USUALLY CONFIRMS ALL ORDERS WITH AN ALTERNATE SHIPPING ADDRESS WITHIN 2 TO 4 HOURS.IF YOUR CREDIT CARD COMPANY IS UNABLE TO SET UP THIS ALTERNATE ADDRESS MEMO, PLEASE CALL OUR ORDER PROCESSING DEPARTMENT WITH YOUR ORDER NUMBER AT 512-912-9076.
RISK OF LOSS
ALL ITEMS PURCHASED FROM US ARE MADE PURSUANT TO A SHIPMENT CONTRACT. THIS MEANS THAT THE RISK OF LOSS AND TITLE FOR SUCH ITEMS PASS TO YOU UPON OUR DELIVERY TO THE CARRIER.
ORDER ACCEPTANCE POLICY
SHANTI IMPORTS APPRECIATES YOUR BUSINESS. OUR BUSINESS IS STRUCTURED TO SUPPLY THE COMPUTER PRODUCT NEEDS OF INDIVIDUALS, BUSINESSES, INSTITUTIONS OR AGENCIES, PLUS WE ACCEPT ORDERS FROM COMPUTER DEALERS, EXPORTERS, WHOLESALERS, OR OTHER CUSTOMERS WHO INTEND TO RESELL THE PRODUCTS THAT SHANTI IMPORTS OFFERS FOR SALE. WE WILL ACCEPT TAX EXEMPT RESELLER DOCUMENTS.
YOUR RECEIPT OF AN ELECTRONIC OR OTHER FORM OF ORDER CONFIRMATION DOES NOT SIGNIFY OUR ACCEPTANCE OF YOUR ORDER, NOR DOES IT CONSTITUTE CONFIRMATION OF OUR OFFER TO SELL. ALL ORDERS PLACED OVER $2000.00 (U.S.) MUST OBTAIN PRE-APPROVAL WITH AN ACCEPTABLE METHOD OF PAYMENT, AS ESTABLISHED BY OUR CREDIT AND FRAUD AVOIDANCE DEPARTMENT. WE MAY REQUIRE ADDITIONAL VERIFICATIONS OR INFORMATION BEFORE ACCEPTING ANY ORDER.
SHANTI IMPORTS RESERVES THE RIGHT TO, AT ANY TIME, AFTER RECEIPT OF ANY ORDER, FROM ANY CUSTOMER, AND WITHOUT PRIOR NOTICE, SUPPLY LESS THAN THE QUANTITY ORDERED OF ANY ITEM OR TO CANCEL AN ORDER. SHANTI IMPORTS RESERVES THE RIGHT AT ANY TIME AFTER RECEIPT OF YOUR ORDER TO ACCEPT OR DECLINE YOUR ORDER FOR ANY REASON.
ORDER CANCELLATION
YOUR ORDER MAY BE CANCELLED ONLY IF IT'S ON BACKORDER OR UNDER CREDIT REVIEW. ORDERS CANNOT BE CANCELLED ONCE THE CHECKOUT PROCESS HAS BEEN COMPLETED. DUE TO OUR COMMITMENT TO PROCESS ORDERS QUICKLY, ONCE THE CHECKOUT PROCESS IS COMPLETED OUR WAREHOUSE IS IMMEDIATELY NOTIFIED TO PICK AND PACK THE ORDER FOR SHIPMENT. WE REGRET ANY INCONVENIENCE THAT THIS MAY CAUSE YOU.
IF YOU WISH TO CANCEL A BACKORDERED OR PRE-ORDERED ITEM, SEND AN EMAIL TO ORDERS@SHANTIIMPORTS.COM. PLEASE INCLUDE YOUR NAME AND ORDER NUMBER, AND WE WILL PROMPTLY CANCEL THE SHIPMENT OF YOUR MERCHANDISE.
EXCHANGE POLICY
IF SHANTI IMPORTS ELECTS TO EXCHANGE A PRODUCT OR PORTION OF A PRODUCT, THE EXCHANGE WILL BE MADE IN ACCORDANCE WITH SHANTI IMPORTS EXCHANGE POLICY IN EFFECT ON THE DATE OF THE EXCHANGE. PRODUCTS RETURNED FOR EXCHANGE MUST BE IN NEW CONDITION, ORIGINAL PACKAGING AND INCLUDE ALL DISKS, REGISTRATION CARDS, PACKING MATERIALS AND OTHER ACCESSORIES AND BE RECEIVED WITHIN 30 DAYS OF THE INVOICE DATE. NO RETURNS FOR EXCHANGE WILL BE ACCEPTED WITHOUT AN RMA NUMBER ISSUED BY SHANTI IMPORTS.
RETURN POLICY
ALL SALES THROUGH SHANTI IMPORTS ARE FINAL. NO REFUNDS WILL BE ISSUED EXCEPT AS DETERMINED BY OUR ORDER CANCELLATION POLICY. THE ISSUE OF COMPATIBILITY BETWEEN COMPONENTS IS THE RESPONSIBILITY OF THE CUSTOMER. SHOULD YOU NEED ANY ASSISTANCE WITH DETERMINING COMPATIBILITY ISSUES PLEASE CONTACT US AT 512-912-9076.
DOES SHANTI IMPORTS OFFER RMA CROSS-SHIPPING?
SHANTI IMPORTS DOES NOT CURRENTLY OFFER CROSS-SHIPPING.
HOW DO I OBTAIN AN RMA?
FILL OUT OUR ONLINE RMA FORM HERE. EMAIL ANY INQUIRIES TO: RMA@SHANTIIMPORTS.COM
DOES SHANTI IMPORTS SHIP TO APO/FPO BOXES?
SHANTI IMPORTS IS PLEASED TO OFFER THE OPTION OF APO/FPO DOMESTIC SHIPPING. APO, WHICH STANDS FOR ARMY POST OFFICE, AND FPO, WHICH STANDS FOR FLEET POST OFFICE, BOTH FUNCTION AS A BRANCH OF A DESIGNATED UNITED STATES POSTAL SERVICE (USPS) CIVILIAN POST OFFICE. ALL APO/FPO ORDERS ARE SHIPPED VIA USPS.
WHAT ABOUT WARRANTIES?
THE WARRANTY PERIOD FOR ALL PRODUCTS PURCHASED FROM SHANTI IMPORTS IS AS FOLLOWS:
PLEASE NOTE: ONLY SOME MANUFACTURER WARRANTIES APPLY.
SHANTI IMPORTS WARRANTS THAT PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP DURING THE WARRANTY PERIOD. THE WARRANTY SHANTI IMPORTS PERIOD BEGINS ON THE DATE OF PURCHASE BY THE CUSTOMER AS SHOWN ON THE ORIGINAL SHANTI IMPORTS SALES INVOICE. THE WARRANTY EXTENDS ONLY TO YOU, THE ORIGINAL PURCHASER FROM SHANTI IMPORTS. IT IS NOT TRANSFERABLE TO ANYONE WHO SUBSEQUENTLY PURCHASES THE PRODUCT FROM YOU.
LIMITED GUARANTEE AGAINST DEFECTS
EVERY THIRD PARTY PRODUCT YOU BUY FROM SHANTI IMPORTS IS BACKED FIRST BY THE PRODUCT MANUFACTURER'S WARRANTY. SHANTI IMPORTS 30 DAY LIMITED WARRANTY AGAINST DEFECTS, MAY ALSO APPLY. SHANTI IMPORTS 30 DAY LIMITED WARRANTY IS A DEFECTIVE EXCHANGE POLICY THAT PROVIDES FOR EITHER REPAIR OR REPLACEMENT (AT OUR SOLE DISCRETION) OF MERCHANDISE THAT HAS BEEN CONFIRMED AS DEFECTIVE BY EITHER THE MANUFACTURER OR SHANTI IMPORTS. LEASED MERCHANDISE IS NOT ELIGIBLE FOR THIS WARRANTY. DUE TO LICENSING AND COPYRIGHT LAWS, WE DO NOT ACCEPT RETURNS ON SOFTWARE ONCE A PACKAGE HAS BEEN OPENED. DEFECTIVE SOFTWARE WILL BE EXCHANGED FOR THE SAME TITLE ONLY ACCORDING TO SHANTI IMPORTS LIMITED 30 DAY WARRANTY DESCRIBED ABOVE. HARDWARE CONFIRMED AS DEFECTIVE BY THE PRODUCT MANUFACTURER OR SHANTI IMPORTS WILL EITHER BE EXCHANGED OR REPAIRED AT OUR SOLE DISCRETION WITHIN THE FIRST 30 DAYS OF OWNERSHIP ONLY. AFTER 30 DAYS THE PRODUCT MANUFACTURER WARRANTY IS THE ONLY WARRANTY IN EFFECT. TERMS AND CONDITIONS MAY VARY BY PRODUCT OR MANUFACTURER. SHANTI IMPORTS WILL ASSIST CUSTOMERS WHENEVER POSSIBLE IN GAINING SATISFACTION WITH PRODUCT MANUFACTURERS. FOR ASSISTANCE OR TO EXCHANGE A DEFECTIVE PRODUCT PLEASE CALL 512-912-9076.
THIS WARRANTY DOES NOT COVER DAMAGE DUE TO EXTERNAL CAUSES, INCLUDING ACCIDENT, ABUSE, MISUSE, PROBLEMS WITH ELECTRICAL POWER, SERVICING NOT AUTHORIZED BY SHANTI IMPORTS, USAGE NOT IN ACCORDANCE WITH PRODUCT INSTRUCTIONS, FAILURE TO PERFORM REQUIRED PREVENTIVE MAINTENANCE, AND PROBLEMS CAUSED BY USE OF PARTS OR COMPONENTS NOT SUPPLIED BY SHANTI IMPORTS.
THIS WARRANTY DOES NOT COVER ANY ITEMS THAT ARE IN ONE OR MORE OF THE FOLLOWING CATEGORIES: SOFTWARE; EXTERNAL DEVICES (EXCEPT AS SPECIFICALLY NOTED); ACCESSORIES OR PARTS ADDED TO PRODUCT AFTER THE PRODUCT IS PURCHASED FROM SHANTI IMPORTS; ACCESSORIES OR PARTS ADDED TO PRODUCT THAT ARE NOT INSTALLED BY SHANTI IMPORTS.
SHANTI IMPORTS OWNS ALL PARTS REMOVED FROM REPAIRED PRODUCTS. SHANTI IMPORTS USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS MANUFACTURERS IN PERFORMING WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS. IF SHANTI IMPORTS REPAIRS OR REPLACES PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED.
SHANTI IMPORTS MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT SHANTI IMPORTS DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WIHTOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
SHANTI IMPORTS' RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
LIMITATION OF LIABILITY
LANDMCOMPUTERS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT. IN NO EVENT SHALL SHANTI IMPORTS OR ANY OF ITS SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF SOFTWARE, LOSS OF BUSINESS OR PROFITS. SOME LOCALITIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
THESE PROVISIONS APPLY TO SHANTI IMPORTS’S LIMITED WARRANTY ONLY. FOR PROVISIONS OF ANY SERVICE CONTRACT COVERING YOUR SYSTEM, REFER TO THE SEPARATE SERVICE CONTRACT THAT YOU WILL RECEIVE.